This privacy statement sets out how Prime Stables Limited uses and protects any information that you give Prime Stables Limited when you use this website or contact us by e-mail, telephone or post.
Prime Stables Limited is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.
Prime Stables Limited may change this policy from time to time by updating this page. You should check this page occasionally to ensure that you are happy with any changes. This policy is effective from 25th May 2018.
Personal information which we collect
We collect personal information about you (our client) when you:
> request a brochure or quotation, either via our website, e-mail or telephone.
> speak to a member or our team via telephone or in person.
> and/or use our website and customer applications in any other way.
The personal information collected in the above manner may include the following about you:
> full name
> postal address
> email address
> telephone number
> behavioural data (tags and cookies – see Cookies section below)
> voice recordings
> other information relevant to customer surveys and/or offers
We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:
> Internal record keeping.
> We may use the information to improve our products and services.
> We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address and/or postal address which you have provided.
> From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customise the website according to your interests.
Calls may be recorded for training and quality purposes.
We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online
A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.
We use traffic log cookies to identify which pages are being used. This helps us analyse data about webpage traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.
Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.
You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.
Links to Other Websites
Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.
Controlling your Personal Information
We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.
You may choose to restrict the collection or use of your personal information in the following ways:
> whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes
> if you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by emailing us at email@example.com
You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee will be payable. If you would like a copy of the information held on you please write to:
Data Protection Officer
Prime Stables Ltd
If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.
Orders can be placed safely and securely through our online shop using Paypal. Or alternatively you can e-mail us with your order and contact details to [email address] and we will call you back to arrange payment.
Prices and Postage
All prices shown on the website exclude postage and VAT. The total price is shown in the shopping cart before the payment section. Postage costs are as follows (UK only):
Orders below £265.00 = £18.00 postage charge.
Orders of £265.00 or more delivery is free.
Some items are too large for our standard delivery service and are therefore collection only – this is stated on the individual product. However, if delivery is required please contact us for prices.
All orders received before 1pm Monday to Friday will be despatched the same day, all orders received after this will be despatched on the next working day. Please allow 2/3 working days from date of order.
Should an item be out of stock, we will contact you to discuss alternative options.
Return or Exchange an Item
If you are not completely satisfied with your purchase, simply return the item (or items) in its original condition within 7 days of receipt. We will issue a full refund on receipt or exchange the item for a different size and/or colour if preferred.
The item is your responsibility until it reaches us. For your own protection, we recommend that you return the item using a delivery service that insures you for the value of the goods. You are responsible for postage costs of any returned items.
Under the UK’s Distance Selling Regulations you have the right to cancel your order for any item purchased, for a full refund. Order cancellations must be made in writing, within 7 days of delivery of your item(s), and can be sent by email to [email address] – or by post to: Prime Stables Ltd, Pallinghurst Farm, Knowle Lane, Rudgwick, West Sussex, RH12 3BQ.
Special Order items are not included in our Standard Returns Policy. A special order item is non-returnable. This also includes any items made to measure from information/sizes provided by the customer. Prime Stables is happy to advise and help customers with their purchases but cannot be held responsible for any subsequent decisions made by customers.
Faulty or Wrong Item
If the item you received is faulty or is not what you originally ordered, please call 01403 823 836 and give details of the product and the reason for return. Please state whether you require a refund or a replacement. We will then advise on how to proceed with the return.
We take every care to ensure that the description and specification of our products are correct however, while the colour reproduction of the products is a close representation, we cannot accept any responsibility for any variation in colour caused by the browser software or computer system used by you.