Dear Sarah. Thanks for your letter of 15th November and enclosed receipts. I am very happy to provide feedback on your service as we found it to be of very high quality all the way through. The website and printed materials and price lists you sent were clear and informative. Your price was competitive with others offering similar products but your delivery date was much quicker which was key to us. Also, you remained very flexible; we managed to change our minds on a delivery date at short notice several times and you were able to accommodate us which was much appreciated! The erection of the field shelter went very smoothly, your staff were pleasant and courteous and did a great job and the quality of the unit is even better than we expected. Overall, we are delighted with it (as are the animals – see enclosed picture!) and I would be very happy to recommend your company to our friends. Thanks & regards, Sally Jeeves.